EDITOR'S NOTE: A big part of any designer"s job is informing the client about The Process. Whether dealing with acres of commercial lease space or a modest personal residence, clients desperately want to believe in the

EDITOR'S NOTE: Question: Do most clients think of their residential designer as their professional advisor, their good friend or both" The answer varies, but it"s always a little tricky and definitely requires a delicate balance. In the first

EDITOR'S NOTE: Residential design is tricky. It"s emotional" it"s territorial" it"s personal. Last month we introduced this series of articles told from the client"s perspective by emphasizing empathy, a crucial component of the Art of Communicating. For this

EDITOR'S NOTE: Part of the Art of Communicating is being aware of and sensitive to the thoughts and feelings of the person with whom you are communicating. This doesn"t mean you have to share these thoughts and feelings